Tenant Repair Request Form

For emergencies outside of office hours, Monday-Friday 9am-5pm, call (604) 736-6478 and press 1.

Disclaimer

Failure to provide us with your most up to date contact information could slow down any repair request that you submit.

If you change your phone number or email address please let us know, email our Customer Care Team at customercare@vadapm.com and state your new contact information.

It is your responsibility to provide us with your most up to date contact information.

Follow the guidelines below.

Only submit non emergency repairs.
Only submit the form if your first and last name are on the Tenancy Agreement for the property, so we can identify you.
Provide as much detail as possible about each repair request.
Upload up to 16 photos to show us what needs repairing - highly recommended
Upload video to go into more detail - highly recommended

We respond to all repair requests during regular business hours.

Your Contact Info

First Name

Last Name

Email Address

Phone Number

use numbers only, no spaces

Your Address

Unit Number

Street Number

Street Name

City

Repairs

Repairs
Location Description

Send Us Photos & Video

Can you send photos and/or video now?

Sending photos and/or video now will help fast track your repair request. In most cases we require you to send us photos and/or video for diagnosis.

Add Photos

STAND BACK - take photos of entire area to give perspective - upload clear and sharp photos. DO NOT zoom right in when you take photos.
Maximum 16 files.
500 MB limit.
Allowed types: heif, heic, jpeg, jpg, png, gif, webp.

Add Video

30 SECONDS MAX - hold phone in portrait mode, flat and level, move slow, allow camera to focus. Send high quality video.
Maximum 2 files.
500 MB limit.
Allowed types: hevc, avc, avi, mov, mp4, ogg, wav, webm.

This question is for testing whether you are a human visitor and to prevent automated spam submissions.

Information submitted is handled as per the Personal Information Protection Act, see Privacy Policy

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Tenant PortalRepair Request Form

Your Contact Info

Your Address

Repairs

Send Us Photos & Video